Don’t underestimate the link between service and sales …borne out by these statistics…… Put as much (if not more!) energy into satisfying current customers than chasing new ones! It costs five times more money to attract new customers than to keep existing customers satisfied …. a 5% increase in customer…
Our remaining 2011 FETAC Level 6 Train the Trainer programmes are now fully booked but we are pleased to announce due to popular demand we have booked two programmes for early 2012. We will also be publishing further 2012 dates before the end of the year. Dates: Wednesdays January 25th,…
Our August and September 3 day FETAC Level 6 Train the Trainer programmes are now fully booked but we are pleased to announce due to popular demand we have booked two more programmes for 2011 Dates: 26th October, 2nd & 9th November 2011 OR 30th November, 7th & 14th December…
According to figures just released by Irishjobs.ie there is very positive sustained growth this quarter (April to June 2011) across many key sectors compared to this time last year with the winners and losers below … very positive news where the winners are concerned! The winners…percentage increase since this Q…
Most people have experienced this…you have a blank page waiting to be filled with lots of lateral thinking ideas …but you can’t think of a single idea! Frustrating, yes! How about a brainstorming session with your team/colleagues. Tried that but didnt work? Think again….. if used effectively brainstorming can be…
Due to a couple of last minute cancellations two places have become available on our three day FETAC Level 6 Train the Trainer programme taking place in The Enterprise Centre in Drumshanbo starting next Wednesday 29th June and running over three Wednesdays – 29th June, 6th & 13th July –…
Got a problem that needs solving or a decision to make? Try Edward De Bono’sDe Bonos Six Thinking Hats® a powerful technique I recently used with a team of senior managers whilst facilitating a problem solving session – highly effective! How does it work – This technique is used to…
Summary of NERA Inspections and Breaches detected by Industry Sector in 2010 outlined below. Over 98% of non compliant employers rectified breaches with less than 2% prosecuted (Source: NERA) Sector No of Inspections Compliance Rate (%) Unpaid wages recovered (€) Agriculture 70 37% 17,289 Catering 415 39% 176,600 Retail Grocery…
While you can’t anticipate every question asked in a job interview, there are certain questions that come up time and time again and you should be prepared for …. 1. Tell me about yourself This question is often used as an ice-breaker and as a way of putting you at…
Check out our FETAC Level 6 Train the Trainer participants sharpening their presenting skills – a great day with a plethora of subjects including healthy eating, lifesaving techniques, facebook tips, flower arranging, website design, basic computer skills, money saving tips,the basics of composting, autism and how to fix your washing…
